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Add Asset
Pending Sale Requests
By Type
By Depreciation Method
Near Write-Off
Active assets worth 10% or less of their original price (or under $25 outright) — candidates for retirement or replacement.
Custom Depreciation Schedule
One "year,value" pair per line — year 0 is the value at purchase. The value between points is interpolated; beyond the last point, it stays flat.
Check Out
Schedule Time Off
Tickets that would normally route to you get redirected to your manager, or get an automatic note posted with your away message — your choice, each time.
New Request
Requests
Add a Training Module
Add a User
Add a Category
Add a Custom Field
Shown on every ticket submission form. To rename or reconfigure a field after it has real ticket data, deactivate it and create a new one instead — see the note when you try to change a field type.
Create a Group
Grants specific admin-level capabilities to whoever you add as a member, without making them IT staff or a full admin. The employee/IT/admin roles are unchanged — this is purely additive.
Backups
New Automation Rule
All conditions must match (no OR logic) before the actions run, in order. Rules on the same trigger run in the order they were created — an earlier rule's changes are visible to a later rule's conditions.
These aren't wired up to do anything yet — this is just where the credentials get set up and stored securely (encrypted at rest), ready for when each integration is actually built.
Using the default encryption key — set SETTINGS_ENCRYPTION_KEY in your environment before storing real credentials here in production.
Business Hours
When enabled, SLA due dates only count hours within this window — nights, weekends, and non-business days don't count against the countdown. Set the time zone to wherever your team actually works from, regardless of where any individual person happens to be physically located.
Per-Category Business Hours
Override the org-wide window above for specific categories — e.g. Network might need 24/7 SLA coverage while Software follows standard hours. A category with no override just uses the org-wide setting.
AI
Microsoft Teams
Outlook (email intake)
Audit Log
A combined, chronological feed across tickets, assets, and automation rule firings.
New Scheduled Report
Send a report by email on a recurring schedule.
Canned Responses
Reusable reply snippets available when commenting on a ticket.
Ticket Templates
Pre-filled starting points employees can pick when submitting a new ticket.
Security
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